Hello! I'm Anna
Technology leader with a passion for continuous learning, innovation, and driving organizational success. As a dedicated IT professional and leader, I bring a strategic approach to technology, team development, and operational excellence. My adaptability, curiosity, and commitment to growth have enabled me to successfully navigate evolving business and technology landscapes while delivering meaningful results. Outside of my professional pursuits, I enjoy travel and exploring new perspectives, experiences that strengthen my ability to connect with diverse teams and approach challenges with creativity and resilience. Combining strong technical expertise with exceptional interpersonal and leadership skills, I excel at building collaborative teams, aligning technology with business objectives, and leading transformational initiatives.
EXPERIENCE
2016-2025
Able Aerospace Services/Textron Aviation
IT Specialist Lead
I oversee daily operations, ensuring technology initiatives align with business objectives, drive accountability, and foster cross-functional collaboration. What started as a highly technical role has evolved into a deep passion for leading and empowering my team.
-
Lead and mentor a high-performing IT support team, fostering technical growth and operational excellence.
-
Manage and optimize enterprise IT infrastructure—including cloud services, virtualization, storage, networking, and cybersecurity—ensuring high availability and scalability.
-
Oversee a multimillion-dollar IT budget, aligning investments with strategic objectives and delivering cost-effective solutions.
-
Drive root-cause analysis and ITIL-based service improvements, reducing incident recurrence and enhancing system uptime.
-
Ensure compliance with regulatory frameworks such as CMMC, SOX, SOC, and ITAR, reinforcing information security and audit readines
2013-2016
Higley Unified School District
IT Technician II
-
Led deployment of over 11,500 Windows and Mac workstations annually, optimizing processes for greater efficiency.
-
Managed critical system upgrades, including the replacement of domain controllers and file servers across 15 school sites.
-
Configured failover clustering to ensure high availability for file share storage at multiple district locations.
-
Automated and maintained Windows images using Microsoft Deployment Toolkit, WSUS, and SCCM.
-
Streamlined the onboarding process and account creation.
2013
Arizona State University
Technical Support Analyst
-
Provided IT support for key university departments, ensuring uninterrupted access to systems and resolving technical issues in a timely manner.
-
Coordinated and executed system updates and upgrades to improve service reliability and align with the university’s academic and administrative needs.
-
Supported software compliance audits and improved license management processes, ensuring adherence to institutional standards and best practices.
2010-2013
Northland Pioneer College
Information Services Technician
-
Anticipated, mitigated, identified, and resolved hardware and software problems on servers and workstations between 10 locations, supporting approximately 7,000 students and 450 staff and faculty.
-
Led critical relocation project of Springerville center that consisted of running infrastructure wiring, including fiber and Cat5e cabling, saving the college more than 70 percent of the total project budget.
-
Assisted in setting standards for supported equipment and documented IT procedures, processes, and configurations.
-
Implemented ITIL processes to align IT services with the needs of the college, enhancing service delivery.
EDUCATION
2022
Master of Business Administration - MBA
2019
Bachelor of Applied Science - BASc
Western Governors University
IT Management
Northern Arizona University
Technology Management
Honors: Summa Cum Laude
4.0 GPA
Phi Kappa Phi member
2010
Associate of Applied Science - AAS
Northland Pioneer College
Computer Information Systems
3.89 GPA
Phi Theta Kappa member
SKILLS
Leadership of Highly Effective Teams
Security & Compliance
IT Infrastructure Administration
Incident & Service Request Management
Cloud Computing
Windows, MacOS, Linux